At Shukra, we aim to provide a smooth and reliable delivery experience for every order. This Shipping & Delivery Policy explains how your Shukra order is processed, shipped, and delivered.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

Orders are generally processed within [1–3 business days].

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may be longer during:

  • Sales and promotional periods
  • New collection launches
  • Public holidays
  • Unexpected operational circumstances

2. Shipping Time

After your order has been dispatched, the estimated delivery time is generally:

  • Within India: [3–7 business days]
  • Remote locations: [5–10 business days]
  • International orders: [7–15 business days], where available

Delivery times are estimates and may vary depending on your location, courier availability, weather, holidays, and other circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shukra may offer free shipping on selected orders, products, locations, or promotional campaigns.

Any applicable shipping charges will be clearly communicated before payment.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please carefully check:

  • Name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN/ZIP code
  • Phone number

Shukra may not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Tracking Your Order

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or your Shukra account.

You can use the tracking information to monitor the status of your shipment.

6. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of:

  • Courier service issues
  • Weather conditions
  • Public holidays
  • High order volumes
  • Incorrect address information
  • Remote delivery locations
  • Natural events or circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team.

7. Failed Delivery

A delivery may fail because of:

  • Incorrect address
  • Incorrect phone number
  • Recipient being unavailable
  • Refusal to accept the package
  • Multiple unsuccessful delivery attempts

If the package is returned to Shukra, additional shipping charges may apply if you request another delivery.

8. Damaged Package

If your package appears damaged at the time of delivery, please document the condition of the package and contact Shukra as soon as possible.

We may request photographs or videos of the package and product to investigate the issue.

9. International Shipping

International shipping may be available for selected locations.

Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated.

International delivery times may vary depending on customs clearance and local courier services.

10. Contact Us

For shipping or delivery-related questions, please contact:

Shukra
Email:  info@shukra.com
Phone: +91 98985 94197
Address: [Your Business Address]

Please provide your order number when contacting us about an existing order.

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