At Shukra, we understand that you may sometimes need to cancel an order. This Cancellation Policy explains when and how you can request cancellation of your order.

1. Order Cancellation

You may request cancellation of your order before it has been processed, packed, or shipped.

To request a cancellation, please contact Shukra customer support as soon as possible after placing your order.

Cancellation requests are subject to the current status of your order.

2. Orders Already Shipped

Once an order has been dispatched or handed over to the courier, it may no longer be possible to cancel the order.

In such cases, you may need to receive the product and follow our applicable Refund & Returns Policy or Exchange Policy, if eligible.

3. How to Request Cancellation

To request cancellation, please contact us with:

  • Order number
  • Name used for the order
  • Registered email address or phone number
  • Reason for cancellation, if applicable

Our team will confirm whether the order can still be cancelled.

4. Cancellation Confirmation

Submitting a cancellation request does not automatically mean that your order has been cancelled.

Your cancellation will only be considered confirmed after you receive confirmation from Shukra.

5. Refund for Cancelled Orders

If your cancellation request is approved and payment has already been received, the applicable refund will be processed through the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

6. Orders Cancelled by Shukra

Shukra reserves the right to cancel an order in certain circumstances, including:

  • Product availability issues
  • Incorrect product or pricing information
  • Payment or transaction issues
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Delivery limitations
  • Technical errors
  • Other circumstances where fulfilling the order is not reasonably possible

If Shukra cancels an order after payment has been received, an applicable refund will be processed.

7. Failed Delivery and Refused Orders

If an order has already been shipped and the customer refuses delivery or is unavailable for repeated delivery attempts, the order may be returned to Shukra.

Any applicable shipping or return costs may be deducted from the refund where permitted and communicated to the customer.

8. Promotional Orders

Orders placed using promotional discounts, coupons, or special offers may be subject to additional cancellation conditions.

Please check the terms of the applicable promotion before placing your order.

9. Contact Us

For cancellation requests, please contact:

Shukra
Email:  info@shukra.com
Phone: +91 98985 94197
Address: [Your Business Address]

Please include your order number so that we can process your request efficiently.

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