At Shukra, we want you to feel confident about your purchase. If you need a different size or receive an incorrect or defective product, you may request an exchange subject to the conditions outlined below.

1. Exchange Period

Exchange requests must generally be submitted within [7/10/15] days of receiving your order.

Requests submitted after the applicable exchange period may not be accepted.

2. Exchange Eligibility

To qualify for an exchange, the product must:

  • Be unused and unworn.
  • Be unwashed.
  • Be free from stains, marks, odors, or damage.
  • Have all original tags and labels attached.
  • Be returned in its original packaging, where applicable.
  • Be accompanied by valid order details or proof of purchase.

Products that do not meet these requirements may be rejected.

3. Size Exchange

If you ordered the wrong size, you may request an exchange for another available size, subject to stock availability.

The product must meet all exchange conditions.

If the requested size is unavailable, Shukra may offer another suitable option, store credit, or another resolution depending on the circumstances.

4. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

We may request photographs or videos of the product and packaging.

If the incorrect product was sent by Shukra, we will review the issue and provide an appropriate resolution.

5. Damaged or Defective Product

If your product arrives damaged or has a manufacturing defect, please contact Shukra within [48 hours] of delivery.

Please provide:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • Description of the issue

After inspection, we may provide a replacement or another applicable resolution.

6. Products Not Eligible for Exchange

The following products may not be eligible for exchange:

  • Products that have been worn
  • Washed or altered products
  • Products with stains or odors
  • Products without original tags
  • Products damaged after delivery due to customer use
  • Customized or personalized products
  • Final-sale products, where specifically stated
  • Products excluded from exchange at the time of purchase

7. Exchange Shipping

If the exchange is due to a confirmed defect, damage, or incorrect product supplied by Shukra, we may arrange or cover applicable return shipping.

For size-related exchanges or customer preference-based exchanges, shipping charges may apply.

8. Exchange Process

To request an exchange:

  1. Contact Shukra customer support.
  2. Provide your order number.
  3. Explain the reason for the exchange.
  4. Provide photographs or other information if requested.
  5. Receive exchange instructions from our team.
  6. Pack the product securely with its original tags and packaging.
  7. Send the product using the approved return method.
  8. Once received, the product will be inspected.
  9. If approved, the replacement product will be processed.

Please do not send a product back without contacting Shukra first.

9. Product Availability

All exchanges are subject to product and size availability.

If the requested replacement is unavailable, Shukra may offer an alternative size, store credit, refund, or another applicable option.

10. Contact Us

For exchange-related questions, please contact:

Shukra
Email:  info@shukra.com
Phone: +91 98985 94197
Address: [Your Business Address]

Please include your order number when submitting an exchange request.

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